Business Support Officer

Business Support Officer (Contract)

Cambridgeshire

Contract Length: 6 Months (with potential extension)
Start Date: ASAP
Hours: Full Time – 37 hours per week

Overview

This role will provide vital administrative and business support to ensure the smooth operation of the service. The successful candidate will work within a busy, fast-paced environment, supporting colleagues, customers, and stakeholders while maintaining accurate records and managing a variety of administrative tasks.

The role is office-based at Waterbeach Depot. Following initial training, there may be the opportunity to work from home one day per week, subject to discussion and agreement.

Key Responsibilities

• Provide high-quality administrative and business support across the team.
• Maintain accurate records using internal administration, finance, and management systems.
• Produce reports, correspondence, presentations, and other documentation.
• Input and manage data accurately across various systems.
• Respond to customer enquiries and provide information, guidance, and support.
• Support operational, financial, personnel, and administrative processes.
• Manage multiple tasks and priorities while meeting deadlines.
• Work collaboratively with colleagues in a team environment.
• Ensure all records and documentation are maintained with a high level of accuracy and attention to detail.
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Essential Requirements

Qualifications

• Good general education.
• GCSE English and Maths (Grade C/4 or above) or equivalent qualifications.

Knowledge & Skills

• Understanding of customer service principles and customer care.
• Working knowledge of Microsoft Office applications, including Word and Excel.
• Experience of office practices and procedures, including administrative, financial, personnel, or operational support.
• Strong keyboard and IT skills with the ability to:
• Produce reports and correspondence.
• Maintain records and databases.
• Input and retrieve information from systems accurately.
• Excellent verbal and written communication skills.
• Ability to provide advice, guidance, and information to a variety of audiences.
• Strong organisational skills and attention to detail.

Experience Required

Successful candidates will ideally have experience in:

• Customer service or customer-facing environments.
• Working within a busy, fast-paced, reactive service environment.
• Managing competing priorities and workloads effectively.
• Working as part of a team.
• Remaining calm and professional under pressure.
• Multi-tasking while maintaining accuracy and service standards.

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.